'Move With Me' / Original Artwork
Original artwork by Siena Isabella DeMatteis
RETURN & REFUND POLICY
Returns & Exchanges:
Due to the handmade nature of my products:
- Returns and exchanges are generally not accepted.
- However, if there is an issue with your order (e.g., wrong item, damaged goods), please reach out, and I’ll make it right.
Lost or Damaged Orders
I take great care to package your order safely, but if your item arrives damaged or gets lost in transit:
- Please contact me at [your email address] within 7 days of receiving the damaged item or noticing the issue.
- Provide photos of the damaged package or product to help with the claims process.
- I will work with you to replace the item or issue a refund if appropriate.
SHIPPING INFO
Thank you for supporting my small art business! Each order is handled with care and close attention to detail to ensure your art arrives safely and promptly. Below is an overview of my shipping policies:
Processing Time:
- All orders are handmade and carefully packaged by me.
- Processing time: 3–7 business days from the date of purchase.
- During high-demand periods or holidays, processing may take up to 10 business days.
Shipping Options:
-
Domestic Shipping (U.S.):
I offer several shipping options via USPS, UPS, or FedEx, depending on your preference and location. Estimated delivery times range from 3–7 business days after processing. -
International Shipping:
International orders are shipped via reliable carriers and typically take 7–21 business days to arrive. Please note that delivery times can vary depending on customs processing in your country.
Shipping Rates:
- Shipping rates are calculated at checkout based on the size, weight of the package, and destination.
Packaging:
- Your order will be packaged with care using eco-friendly materials whenever possible. Prints are shipped flat in sturdy mailers or rolled in protective tubes, depending on size.
Customs and Duties (International Orders):
International customers are responsible for any customs fees, duties, or taxes imposed by their country. Please check your local customs office for more information before placing your order.